Shipping and Delivery

At Petz Matters, we work hard to get your order to you as quickly and safely as possible. Here’s everything you need to know about our shipping process.

Where We Ship

We currently ship to addresses within Canada. We are working on expanding our shipping destinations — stay tuned!

Processing Time

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery Time
Standard Shipping	5–7 business days
Expedited Shipping	2–3 business days

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions — sign up for our newsletter to stay informed!

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us at support@petzmatters.com within 7 days of the expected delivery date. We’ll work with you to resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Petz Matters is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@petzmatters.com.

Contact Us

Have questions about your shipment? We’re here to help! Reach out to us at support@petzmatters.com.