Privacy Policy

Last updated: April 2026

At Petz Matters, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address
• Payment Information: Processed securely through our payment provider; we do not store full card details
• Usage Data: Browser type, IP address, pages visited, and time spent on our site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your orders and inquiries
• Send promotional emails (only if you have opted in)
• Improve our website and customer experience
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers (e.g., shipping carriers, payment processors) solely to fulfil your order and operate our business.

4. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at support@petzmatters.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

8. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at support@petzmatters.com.